Wireless Sales Training Series
Retail Sales Management
... $195.00

New! Revised, updated, and expanded!

Designed to help retail sales managers improve their people's performance.

Includes 42-page workbook, a copy of Communications and Leadership in Camelot comic book, and complete Retail Sales Management Toolkit.


The reinforcement cycle
Understanding vs. action
A protocol for intervention


Timing: when to observe
Observation tools
Observation productivity tool

Sales activity tool
Sales activity tool: comments

Changing the environment
Graphing performance
The payoff


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Communication & Leadership in Camelot
When managers open their eyes, they learn how their people see things, and that’s the first step to improving communication.
New Profits in Wireless Retailing Workshop
By applying the learning points found in New Profits in Wireless Retailing to their own stores, this 54-page companion workshop will help management make more money.
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Increase activations & profitability, reduce the costs of customer acquisition, & improve customer loyalty.
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Customer Service Workshop
Designed to help your people discover new ways to make wireless customers happy.

Captain Crisis
The story uses literary and visual devices that takes the reader through the entire wireless retail selling cycle.