Thoughts on retail management
Where there is no attention, there is no energy
"Good retail training says to managers,"This is what you must look for when you observe performance. These activities take place in the stores, and to help your people, that is where you must be"
"Yet, I see retail managers spend their time doing things: spreadsheets for accounting: projections for senior management; reports for HR. They go to meetings and push paper."
"That's why I have this fear that retail managers are beginning to lose touch with what their people are doing. I've seen so much effort put into doing things, that there's precious little time Left for managers to focus their energy where it can do the most good on their people."