Retail

Wirleess Sales Training Series
Retail Sales Skills 2 ... $125.00

How to make customers feel good. Value what you sell. Make a good first impression. Improve communications. Define and practice courtesy. Express empathy. Solve customer problems. Win over difficult customers. How to make customers feel good. Value what you sell. Make a good first impression. Improve communications. Define & practice courtesy. Express empathy. Solve customer problems. Win over difficult customers.

At the completion of this course you will be able to:
*  Define what your company's customers want and how to help them get it.
*  See what your customers see
*  Indentify the tools of selling
*  Make a good first impression
*  Improve your communications
*  Develop habits of courtesy and empathy
*  Follow a protocol for handling customer problems
*  Apply the protocol to a broken reference model
*  Solve customer problems presented in three case studies

Includes
*  What customers want
*  The value of what you sell
*  Salespeople and customers
*  What is courtesy?
*  What is empathy?
*  Problem solving
*  What causes customer conflict?
*  Winning over difficult customers

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